Please note the following exceptions to our return policy:
- Returned items must be returned in the original packaging and unopened
- We do not refund postage costs or return postal fees
- We do not accept sale or discounted items
- Return goods within 14 days of initial contact with us regarding the return
To initiate a return, please complete the following steps:
- Simply email us at email@example.com (or message us via the form below) and we will let you know the return address
- Enclose your invoice name and number with the returned product
How long it takes to receive your refund? Once we receive your product, we will refund you as soon as practicable (typically in 1-3 working days)
We recommend that you return the product via registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. My Flight Hammock will not be responsible for parcels lost or damaged during the return process.
Have questions? Please feel free to email us at firstname.lastname@example.org or message us below.